1. How do I register as a member?
会員登録はどうやって行いますか？
To use our service, your Health Insurance Union must have incorporated our service. If your Health Insurance Union has already incorporated our service, your Health Insurance Union will give you the paperwork to register. If you do not know whether your Health Insurance Union has incorporated our service, ask your Health Insurance Union.
2. I lost the code for my identification confirmation. What should I do?
本人確認用コードを紛失してしまいました。どうしたらよいですか？
The ”Identification confirmation code” is issued by your Health Insurance Union either by postal mail or email.
If it is postal mail, your ”Identification confirmation code” is printed on the paper.
Please enter that code.
If you have lost the postal mail or email or if you do not know if you have received it,
contact your health insurance cooperative.
3. I forgot my password and cannot login.
パスワードを忘れてしまいログインできません。
If you forgot your password, go to the URL below to reset your password.
■ Password reset URL
https://pepup.life/users/password/new
4. How do I change my password?
パスワードを変更したい場合どうすればよいですか？
You can change your password anytime with the link below.
https://pepup.life/users/settings
■Procedure
● Go to ”Change email address or password” on the page above.
● Enter the required information.
・[Email address (required)]: Enter your registered email address.
・[Password]: New password.
・[Enter password again]: To confirm your new password, enter it again.
・[Current password (required)]: Enter your current password.
● Click on the ”Update” button.
5. How do I change my Pep Up email address?
Pep Upのメールアドレスの変更方法を教えてください
■ How to change your email address for Pep Up
1. Login to Pep Up.
2. Go to the Settings menu.
https://pepup.life/users/settings
3. Go to Login account settings.
4. For ”Email address (required),” enter your new email address.
5. For ”Current password (required),” enter your current password.
6. Press the ”Update” button. A confirmation email will then be sent to your new email address entered in step 4.
7. On the confirmation email message, click on the confirmation URL to complete your email address change.
*Until step 7 is completed, you can login only with your old email address.
6. I forgot my email address for your service. What should I do?
登録したメールアドレスを忘れてしまいました。どうしたらよいですか？
Please contact us below.
https://pepup.life/inquiry
7. My account has been frozen. What should I do?
アカウントが凍結されてしまいました。どうしたらよいですか？
Please contact us below.
https://pepup.life/inquiry
8. What is Health Age?
健康年齢とはなんですか？
Your health age is a new index indicating your overall physical health expressed in age. It was developed by JMDC Inc. (formerly Japan Medical Data Center Co. Ltd.). If your health age is higher than your actual age, it means you have a higher risk of contracting a lifestyle-related disease or getting higher medical bills in the future.
9. What are the items in the medical exam results shown by Pep Up?
Pep Upで表示している健康診断結果の項目はなんですか？
It mainly shows "Specific Health Checkups" items closely related to metabolic syndrome. Each item's numeric value for normal health is based on the standard normal range, standard levels, and evaluative measurements set by the Japan Society of Ningen Dock and other health-related academic societies and medical institution associations.
10. I cannot see the result of my latest medical exam.
最新の健康診断結果を見ることができません。
If you had a health check up but cannot see the results, it might be due to any of the following: ・ Since it takes about three or four months for the health check up results to appear in the data, it is still not reflected in the data.
Since the Health Insurance Union is providing only the "Specific Health Checkups (age 40–74)" data to our service, our service cannot show your result.
11. How do I get Pep points?
Pepポイントはどうやってもらえますか？
You can earn Pep points by doing the following activities in the Pep Up website. ・ Rate a health article. ・ Participate in a campaign (irregular basis). ・ Join an activity.
*Pep points are not available to certain customers.
12. The Pep points are valid for how long?
Pepポイントの有効期限はどれくらいですか？
Pep points are valid for three years after you receive them.
*Pep points are not available to certain customers.
13. How can I stop email notifications?
メールへの通知を切ることはできますか？
Go to the Settings menu and set the Notifications setting to stop the notifications.
14. Even when I enter my identification confirmation code, the verification does not work.
本人確認用コードを入れても本人確認ができません。
You may have entered similar-looking, but incorrect characters for your identification confirmation code.
■Common character entry errors:
・Lower case L and upper case I.
・Numeral zero and lower case or upper case letter O.
15. What is the recommended hardware and software environment for using Pep Up?
Pep Upを利用する際の推奨環境を教えて下さい。
The recommended hardware and software environment is as follows:
■ Website on personal computers
Microsoft Edge latest version
Google Chrome latest version
Safari latest version
■ Website on smartphones/tablets
Safari with iOS 15.5 or later
Google Chrome latest version
Standard browser with Android 9.0 or later
Google Chrome latest version
■ Smartphone app
iOS 15.5 or later with iPhone 7 or newer iPhone.
*To enable the automatic measurement of the number of steps walked and body weight, you must allow access to health care apps.
Android 9.0 or later
*If the phone cannot use Google Fit or if it does not have an accelerometer, enabling the automatic measurement of the number of steps walked might not be possible.
*Feature phones are not supported.
16. What is the email domain acceptance setting?
ドメイン受信設定とはなんですか？
■ About the email domain acceptance setting
Email addresses issued by docomo, AU, SoftBank, and other cell phone carriers might be set to reject email from personal computers. To enable your cell phone to accept email from the Pepup domain (@pepup.life, etc.), go to your mobile phone's Settings. If you need help with the procedure, ask your carrier's customer support.
NTTdocomo
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/index.html
AU
http://www.au.kddi.com/support/mobile/trouble/forestalling/mail/anti-spam/fillter/function-11/
SoftBank
http://www.softbank.jp/mobile/support/iphone/antispam/email_i/white/
17. How do I leave Pep Up? 退会方法を教えて下さい。
Once you leave Pep Up, you cannot use it again and you cannot receive health services
provided by your Health Insurance Union through Pep Up.
Think about it, and contact us below if you still want to leave.
https://pepup.life/inquiry
18. When I make a login error, I see a "I'm not a robot" checkbox. What is this?
ログインに失敗すると「私はロボットではありません」というチェックボックスが表示されますが、これは何ですか？
If you fail to login correctly three times, the ”I'm not a robot” checkbox will appear.
This is to prevent a malicious party from trying to login to your account.
If this checkbox is displayed, checkmark it to indicate that it is a legitimate login attempt.
When you checkmark the checkbox, an image may be displayed for visual authentication.
In such a case, follow the instruction and select the correct images.
*This security feature is provided by Google. They have not disclosed the logic behind the system to prevent unauthorized logins.
19. I have not received any reply to my question. What should I do?
お問い合わせをしましたが返答がありません。どうしたらよいですか？
We will send a reply within three days.
*Inquiries received on weekends or national holidays will be answered on the following Monday or later.
It is also possible that your mobile phone's setting is preventing you from receiving our emails.
If you do not receive an ”Email received” message within a few minutes after you send your inquiry, do the setting below and try again.
・If you have set the email domain acceptance, also include the Pep Up support domain ”pepup.life” to accept emails.
・If you are using a junk mail filter on your mobile phone, disable it.
20. I have discontinued my Health Insurance Union membership. Can I continue to use Pep Up?
健康組合保険を脱退しました。Pep Upを引き続き使用できますか？
Even if you leave your health insurance cooperative, you can still do the following:
・Participate in Pep walk organized by Pep Up and earn points.
・Use Activities.
・Read health articles and earn points.
・Use ”Daily Records”
・Use your points.
Note that you will not be able to do the following:
・Receive notifications from the health insurance cooperative.
・Update ”Health Age”.
・Browse your medical bill notifications and general notifications.*
*Some notifications are not given by the health insurance cooperative.
21. How can I use Pep Up in English environment?
Pep Upを英語で利用するにはどうすればよいですか。
Please use the translation function in your browser. （Not available in app）
Each browser has different configuration settings. Please refer to the following URLs for your settings.
・Chrome（Windows・Mac・Android・iOS）
https://support.google.com/chrome/answer/173424
・Edge（Windows）
https://support.microsoft.com/en-us/microsoft-edge/use-microsoft-edge-in-another-language-4da8b5e0-11ce-7ea4-81d7-4e332eec551f
・Safari（Mac）
https://support.apple.com/guide/mac-help/change-the-system-language-mh26684/mac
・Safari（iOS)
https://support.apple.com/guide/iphone/iph1fbef4daa/17.0/ios/17.0